TY  - BOOK
AU  - Cochrane, Patricia M.
TI  - Outbound telephone selling : a management manual
SN  - 0566080893
U1  - 658.84 
PY  - 1999///
CY  - England: 
PB  - Gower Publishing Limited
KW  - essential skills
KW  - positive telephone selling
KW  - telemarketing
KW  - telephone selling
KW  - telephone strategy
ER  -