Denton, D. Keith <br/><br/>
Horizontal management: beyond total customer satisfaction 
by D. Keith Denton 
 - 1st ed. 
 - New York:   Lexington Books  1991 
 - xii, 211p., tab., fig., ind.  22 cm x 16 cm 
<br/><br/><label>ISBN: </label>0669269360 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer relation<br/>customer satisfaction<br/>employment participation<br/>management<br/>work groups
<br/><br/><label>Dewey Class. No.: </label>658.812  / DEN