Sewell, Carl <br/><br/>
Customers for life : how to turn that one-time buyer into a lifetime customer 
by Carl Sewell and Paul B. Brown 
 - New York:   Pocket Books  1998 
 - xxiv, 175p.  21 cm x 14 cm 
<br/><br/><label>ISBN: </label>067102101X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>automobile dealers<br/>automobile industry and trade<br/>borrow<br/>care for customers<br/>consumer relations department<br/>creating product<br/>customer services<br/>customer services<br/>fire your inspectors<br/>impression is important<br/>leadership<br/>provide good service<br/>systems, not smiles<br/>underpromise<br/>United States<br/>you are the message
<br/><br/><label>Dewey Class. No.: </label>658.8343  / SEW