TY  - BOOK
AU  - Sisk, Kathy
TI  - Successful telemarketing : the complete handbook on managing a profitable telemarketing call center
SN  - 0070577048
U1  - 658.84 
PY  - 1995///
CY  - New York: 
PB  - McGraw-Hill, Inc.
KW  - customer services
KW  - effective call center
KW  - forms
KW  - interpreting narrowing overcoming
KW  - manager's template
KW  - scripts
KW  - setting stage
KW  - software hard ware selection
KW  - staff
KW  - telemarketing
KW  - TSR presentation
ER  -