Economy, Peter <br/><br/>
Customer service secrets 
by Peter Economy 
 - New Delhi:   Tata McGraw-Hill Publishing Company Limited  2004 
 - xiv, 150p., ind.  23 cm x 15 cm 
<br/><br/><label>ISBN: </label>0070581584 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer is king<br/>customer service<br/>fishing for referrals<br/>occasional free lunch
<br/><br/><label>Dewey Class. No.: </label>658.812  / ECO