Francis, Philip H. Product creation : the heart of the enterprise from engineering to e commerce by Philip H. Francis - New York: The Free Press 2000 - xiii, 272p., ref., ind. 24 cm x 16 cm ISBN: 0684862301 Subjects--Topical Terms: caveat venditorcustomerleadershipmanufacturing strategynew productsproduct managementquality really counts Dewey Class. No.: 658.575 / FRA