Mooney, Kelly <br/><br/>
The ten demandments : rules to live by in the age of the demanding customer 
by Kelly Mooney with Laura Bergheim 
 - New Delhi:   Sage Publications India Pvt. Ltd.  2003 
 - xviii, 266p., ind.  23 cm x 13 cm 
<br/><br/><label>ISBN: </label>0070583048 
<br/><br/><label>Subjects--Topical Terms: </label><br/>consumer satisfaction<br/>customer loyalty<br/>customer relations<br/>customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / MOO