Naylor, Mary <br/><br/>
Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't 
by Mary Naylor and Susan Greco 
 - New Delhi:   Tata McGraw-Hill  2002 
 - xvii, 234p., ref., ind.  23 cm x 15 cm 
<br/><br/><label>ISBN: </label>0070587329 
<br/><br/><label>Subjects--Topical Terms: </label><br/>consumer satisfaction<br/>customer dating game<br/>customer rating game<br/>employees enter the customer chemistry equation<br/>marketing<br/>relationship
<br/><br/><label>Dewey Class. No.: </label>658.812  / NAY