TY - BOOK AU - Hindle, Tim TI - Negotiating skills T2 - Essential managers SN - 0751305316 U1 - 658.45 PY - 1998/// CY - London: PB - Dorling Kindersley KW - ability KW - agenda KW - arbitration KW - atmosphere KW - body language KW - breakdown KW - identifying objectives KW - implementing KW - mood KW - negotiation in busines KW - opposition KW - plan KW - ploys KW - positions KW - preparing your self KW - proposal KW - trading ER -