Griffin, Jill <br/><br/>
Customer winback : how to recapture lost customers and keep them loyal 
by Jill Griffin and Michael W. Lowenstein foreword by Don Peppers and Martha Rogers 
 - 1st ed. 
 - San Francisco:   Jossey-Bass Publication  2001 
 - xxii, 314p., app., notes, ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0787946672 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer information system<br/>customer loyalty<br/>customer relations<br/>customer services<br/>staff loyalty<br/>strong loyalty potential
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRI