Johnson, Michael D. <br/><br/>
Improving customer satisfaction, loyalty, and profit : an integrated measurement and managment system 
by Michael D. Johnson and Anders Gustafsson 
 - New York:   John Wiley and Sons, Inc.  2000 
 - xv, 214p., app., notes, ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0787953105 
<br/><br/><label>Subjects--Topical Terms: </label><br/>consumer satisfaction<br/>customer loyalty<br/>customer relations<br/>data information<br/>loyalty survey<br/>quality satisfaction<br/>strategy and planning
<br/><br/><label>Dewey Class. No.: </label>658.812  / JOH