Griffin, Jill <br/><br/>
Customer loyalty : how to earn it how to keep it 
by Jill Griffin foreword by Robert T. Herres 
 - Rev. ed. 
 - San Francisco:   Jossey Bass  2002 
 - xvi, 252p., ref., ind.  23 cm x 18 cm 
 - The Jossey Bass business and management series .
<br/><br/><label>ISBN: </label>0787963887 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer loyalty<br/>customer relations<br/>customer services<br/>loyal clients<br/>loyal customer
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRI