Kosmoski, Georgia J. <br/><br/>
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators 
by Georgia J. Kosmoski and Dennis R. Pollack 
 - New Delhi:   Sage Publications  2000 
 - xii, 108p.  23 cm x 15 cm 
<br/><br/><label>ISBN: </label>0803968094 
<br/><br/><label>Subjects--Topical Terms: </label><br/>aggressiveness<br/>behaviour modification<br/>conflict management<br/>dependent personal<br/>handling legitimate complaints<br/>humiliation<br/>mediation<br/>school administrators<br/>United State
<br/><br/><label>Dewey Class. No.: </label>371.2  / KOS