TY - BOOK AU - Webster, James G. AU - Lichty, Lawrence W. AU - Phalen, Patricia F. TI - Ratings analysis : the theory and practice of audience research T2 - LEA's communication series SN - 0805830995 U1 - 384.543 PY - 2000/// CY - New Jersy: PB - Lawrence Erlbaum Associates, Inc. KW - audience research KW - radio audiences KW - radio programs KW - rating KW - research in advertising KW - social policy KW - television programs KW - television viewers KW - understanding audience behaviour ER -