Zemke, Ron (ed.) <br/><br/>
Best practices in customer service 

 - New York:   AMACOM,  1999. 
 - xvii, 414p., app., dire.  28 cm x 22 cm 
<br/><br/><label>ISBN: </label>0814470289 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer retention<br/>customer service<br/>internet<br/>organisation<br/>problem
<br/><br/><label>Dewey Class. No.: </label>658.812  / BES