TY - BOOK AU - Grant-Williams, Renee TI - Voice power : using your voice to captivate, persuade, and command attention SN - 0814471056 U1 - 808.5 PY - 2002/// CY - New York: PB - AMACOM KW - applications KW - delivery techniques KW - sales volume KW - voice care KW - voice culture KW - voice mail theater KW - voice production techniques ER -