Michelli, Joseph A. <br/><br/>
The Starbucks experience : 5 principles for turning ordinary into extraordinary 
by Joseph A. Michelli 
 - New Delhi:   Tata McGraw-Hill Publishing Company Limited  2006 
 - xiv, 208p., bib., ind.  22 cm x 15 cm 
<br/><br/><label>ISBN: </label>0070636761 
<br/><br/><label>Subjects--Topical Terms: </label><br/>embrace resistance<br/>handbooks<br/>starbucks coffee company<br/>success in business<br/>surprise and delight
<br/><br/><label>Dewey Class. No.: </label>658  / MIC