Hanan, Mack <br/><br/>
Customer satisfaction : how to maximize, measure, and market your company's ultimate product 
by Mack Hanan and Peter Karp 
 - New York:   AMACOM  1991 
 - xi, 193p., app., ind.  23 cm x 15 cm 
<br/><br/><label>ISBN: </label>0814477720 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer satisfaction<br/>customer service<br/>measuring<br/>self satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812  / HAN