TY - BOOK AU - Roman, Ernan TI - Integrated direct marketing SN - 0844223498 U1 - 658.84 PY - 1995/// CY - Lincolnwood: PB - NTC Business Books KW - behind the data KW - customer contact management KW - customer driven KW - deployment of media KW - direct marketing KW - guidelines KW - measuring success KW - worksheets ER -