Katz, Bernard <br/><br/>
How to turn customer service into customer sales 
by Bernard Katz 
 - Illinois:   NTC Pub. Group  1990 
 - 168p., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0844231703 
<br/><br/><label>Subjects--Topical Terms: </label><br/>communications<br/>customer service<br/>customers relations<br/>dealing with customers<br/>face to face<br/>marketing<br/>planning<br/>staff management<br/>telephone<br/>trainign<br/>trouble shooting<br/>turning complaints into orders
<br/><br/><label>Dewey Class. No.: </label>658.8342  / KAT