Service management 
by Harvard Business Review 
 - Boston:   Harvard Business School Press  1991 
 - 130p.  28 cm x 21 cm 
<br/><br/><label>ISBN: </label>0875842944 
<br/><br/><label>Subjects--Topical Terms: </label><br/>complaining customer<br/>dimensions of quality<br/>lessons in service sector<br/>prescription for hospital<br/>product's life cycle<br/>profitable art of service recovery<br/>quality in services<br/>service based strategy<br/>service companies<br/>service factory<br/>service guarantees<br/>services follow in manufacturing<br/>supermarket
<br/><br/><label>Dewey Class. No.: </label>658.804  / SER