Reichheld, Frederick F. <br/><br/>
The loyalty effect : the hidden force behind growth, profits, and lasting values 
by Frederick F. Reichheld with Thomas Teal 
 - Boston:   Harvard Business School Press  1996 
 - xii, 323p., notes, ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0875844480 
<br/><br/><label>Subjects--Topical Terms: </label><br/>consumer satisfaction<br/>customer relations<br/>getting started<br/>investors<br/>job satisfaction<br/>labor productivity<br/>loyalty<br/>measures<br/>partnerships for change<br/>productivity<br/>right employees<br/>search of failure<br/>transforming the value proposition<br/>value
<br/><br/><label>Dewey Class. No.: </label>658.4  / REI