Albrecht, Karl <br/><br/>
The only thing that matters : bringing the power of the customer into the centre of your business 
by Karl Albrecht 
 - New York:   Harper Collins Publishers Inc.  1992 
 - xii, 240p., notes, ind.  20 cm x 13 cm 
<br/><br/><label>ISBN: </label>088730639x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>business strategy<br/>creating customer value<br/>customer relation<br/>customer service<br/>process improvement<br/>quality<br/>sprit of service
<br/><br/><label>Dewey Class. No.: </label>658.834  / ALB