TY  - BOOK
AU  - Shiba, Shoji
AU  - Walden, David
TI  - Four practical revolutions in management : systems for creating unique organizational capability
SN  - 1563272172
U1  - 658.4013 
PY  - 2012///
CY  - New York: 
PB  - Productivity Press
KW  - business
KW  - customer
KW  - organizational change
KW  - total quality management
ER  -