Reichheld, Fred <br/><br/>
The ultimate question : driving good profits and true growth 
by Fred Reichheld 
 - Boston:   Harvard Business School Publishing  2006 
 - xi, 211p., app., notes, ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>1591397839 
<br/><br/><label>Subjects--Topical Terms: </label><br/>consumer satisfaction<br/>customer loyalty<br/>customer relations<br/>design winning customer strategies<br/>development community<br/>employee loyalty<br/>employee motivation<br/>enterprise story<br/>leadership<br/>measurement rules<br/>net promoter score (NPS)<br/>satisfaction survey fail<br/>success in business
<br/><br/><label>Dewey Class. No.: </label>658.1554  / REI