Peppers, Don <br/><br/>
The one to one manager : real-world lessons in customer relationship management 
by Don Peppers and Martha Rogers 
 - Oxford:   Capton Publishing Limited  2000 
 - xix, 268p., ind.  19 cm x 13 cm 
<br/><br/><label>ISBN: </label>1841120936 
<br/><br/><label>Subjects--Topical Terms: </label><br/>culture<br/>culturr service<br/>customer focus<br/>customer relation<br/>management<br/>organisation<br/>parting advice<br/>respecting the channel<br/>technology<br/>tool makers
<br/><br/><label>Dewey Class. No.: </label>658.84  / PEP