TY  - BOOK
AU  - Peppers, Don
AU  - Rogers, Martha
TI  - The one to one manager : real-world lessons in customer relationship management
SN  - 1841120936
U1  - 658.84 
PY  - 2000///
CY  - Oxford: 
PB  - Capton Publishing Limited
KW  - culture
KW  - culturr service
KW  - customer focus
KW  - customer relation
KW  - management
KW  - organisation
KW  - parting advice
KW  - respecting the channel
KW  - technology
KW  - tool makers
ER  -