TY - BOOK AU - Webb, Geoff TI - The M bomb : riding the multi channel whirlwind SN - 1841121398 U1 - 658.827 PY - 2001/// CY - Milford: PB - Capstone Publishing, Inc. KW - brand strategies KW - building the customer operating model KW - e commerce KW - internet KW - multi channel tiger ER -