Newell, Frederick <br/><br/>
Loyalty.com : customer relationship management in the new era of internet marketing 
by Frederick Newell 
 - New York:   McGraw-Hill  2000 
 - xx, 325p., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0071357750 
<br/><br/><label>Subjects--Topical Terms: </label><br/>crm new skills<br/>customer communication<br/>customer relations<br/>internet marketing<br/>marketers<br/>media awaken<br/>service<br/>telemarketing
<br/><br/><label>Dewey Class. No.: </label>658.84  / NEW