Barnes, James G. <br/><br/>
Secrets of customer relationship management : it's all about how you make them feel 
by James G. Barnes 
 - New York:   McGraw-Hill, Inc.  2000 
 - xviii, 316p., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0071362533 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer relations<br/>internet<br/>long term relationships<br/>nature relationship<br/>satisfaction<br/>service
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAR