Bluestein, Abram I. <br/><br/>
The customer satisfaction audit : an eight-step approach to ensure that your firm stays focused on customer needs to promote real gain 
by Abram I. Bluestein, Michael Moriarty and Ronals J. Sanderson 
 - Cambridge:   Cambridge Strategy Publications Ltd.  2004 
 - 102p.  30 cm x 21 cm 
<br/><br/><label>ISBN: </label>1902433580 
<br/><br/><label>Subjects--Topical Terms: </label><br/>analyze current capabilities<br/>customer satisfaction<br/>effective customer service program<br/>identify gaps<br/>requirements
<br/><br/><label>Dewey Class. No.: </label>658.812  / BLU