Kracklauer, Alexander H. (ed.) <br/><br/>
Collaborative customer relationship management : taking CRM to the next level 

 - New York:  Springer-Verlag,  2004. 
 - xi, 273p., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>3540002278 
<br/><br/><label>Subjects--Topical Terms: </label><br/>business logistics<br/>customer relations<br/>customer relations management<br/>delivery of goods management<br/>economics<br/>industrial management<br/>marketing<br/>strategic alliances business
<br/><br/><label>Dewey Class. No.: </label>658.812  / COL