Rust, Roland T. (ed.) <br/><br/>
E service : new directions in theory and practice 

 - New Delhi:  Prentice-Hall of India Pvt. Ltd.,  2002. 
 - xii, 336p., ind.  22 cm x 15 cm 
<br/><br/><label>ISBN: </label>812032241X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>business opportunities and strategies<br/>customer services<br/>customer technology interface<br/>digital<br/>electronic commerce<br/>marketing<br/>pub lic sector opportunities<br/>self service technologies
<br/><br/><label>Dewey Class. No.: </label>658.84  / ESE