TY - BOOK AU - Scoble, Robert AU - Israel, Shel TI - Naked conversations : how blogs are changing the way businesses talk with customers SN - 8126510072 U1 - 659.2 PY - 2006/// CY - New Delhi: PB - Wiley India Private Limited KW - blogging in a crisis KW - blogs KW - blogs and national cultures KW - business communication KW - conversational era KW - direct access KW - emerging technology KW - everything never changes KW - internet KW - little companies, long reach KW - souls of the borg KW - survival of the publicists KW - thorns in the roses ER -