Brown, Stanley A. <br/><br/>
Performance driven CRM : how to make your customer relationship management vision a reality 
by Stanley A Brown and Moosha Gulycz 
 - New Delhi:   Wiley India  2006 
 - xx, 272., app., glos., ind.  22 cm x 15 cm 
<br/><br/><label>ISBN: </label>8126510102 
<br/><br/><label>Subjects--Topical Terms: </label><br/>business<br/>CRM vision<br/>customer relations<br/>determining and aligning<br/>financial strategy<br/>improvement quality service<br/>leadership<br/>management<br/>market strategy<br/>myths and the facts<br/>organisation<br/>performance<br/>process and delivery channels<br/>service and products<br/>staying the course<br/>structure and people<br/>technology
<br/><br/><label>Dewey Class. No.: </label>658.812  / BRO