TY  - BOOK
AU  - Varma, Anil (ed.)
TI  - Mystery shopping : an introduction
SN  - 8131414051
U1  - 640.73 
PY  - 2008///
CY  - Hyderabad: 
PB  - The ICFAI Univeristy Press
KW  - e guide
KW  - healthcare
KW  - identity and passport service
KW  - mystery shopping
KW  - problem
KW  - retail financial services
KW  - solutions
ER  -