TY  - BOOK
AU  - Whalen, D. Joel
TI  - I see what you mean : persuasive business communication
SN  - 8170365880
U1  - 658.45 
PY  - 1996///
CY  - New Delhi: 
PB  - Sage Publications
KW  - anxiety
KW  - credibilty
KW  - delivery
KW  - effective communication
KW  - fear
KW  - memos
KW  - oral communication
KW  - social experience
KW  - speech
KW  - strategies for developing messages
KW  - symbols
KW  - visual tools
KW  - writing reports
ER  -