Blanchard, Ken <br/><br/>
Customer mania! : it's never too late to build a customer-focused company 
by Ken Blanchard, Jim Ballard and Fred Finch 
 - New Delhi:   HarperCollins Publishers  2004 
 - x, 194p.  20 cm x 13 cm 
<br/><br/><label>ISBN: </label>8172236247 
<br/><br/><label>Subjects--Topical Terms: </label><br/>brands<br/>customer focused company<br/>customer services<br/>leadership<br/>management
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAL