TY  - BOOK
AU  - Blanchard, Ken
AU  - Ballard, Jim
AU  - Finch, Fred
TI  - Customer mania! : it's never too late to build a customer-focused company
SN  - 8172236247
U1  - 658.812 
PY  - 2004///
CY  - New Delhi: 
PB  - HarperCollins Publishers
KW  - brands
KW  - customer focused company
KW  - customer services
KW  - leadership
KW  - management
ER  -