Nargundkar, Rajendra (ed.) <br/><br/>
Managing customer relationships in service industries 

 - New Delhi:  Excell Books,  2005. 
 - x, 266p., ref.  24 cm x 18 cm 
<br/><br/><label>ISBN: </label>8174464123 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM<br/>customer satisfaction<br/>electronic commerce<br/>emerging marketing<br/>hotel industry<br/>mutual fund<br/>ROI marketing<br/>strategic planning
<br/><br/><label>Dewey Class. No.: </label>659.2  / MAN