Managing the four stages of TQM : how to achieve world class performance
by Charles N. Weaver
- Wisconsin: ASQC Quality Press 1996
- xvii, 252p., app., ind. 23 cm x14 cm
8175140119
CEOs think customer awaremess stage foundation improvement stage innovation stage misunderstanding organisations take action tasking, tool for system optimization and empowerment team activities team impact culture traditional stage trining