TY - BOOK AU - Weaver, Charles N. TI - Managing the four stages of TQM : how to achieve world class performance SN - 8175140119 U1 - 658.502 PY - 1996/// CY - Wisconsin: PB - ASQC Quality Press KW - CEOs think KW - customer awaremess stage KW - foundation KW - improvement stage KW - innovation stage KW - misunderstanding KW - organisations KW - take action KW - tasking, tool for system optimization and empowerment KW - team activities KW - team impact culture KW - traditional stage KW - trining ER -