TY - BOOK AU - Brock, Susan L. TI - Better business writing : techniques for improving correspondence T2 - Fifty-Minute series SN - 8176495190 U1 - 808.06665 PY - 2004/// CY - New Delhi: PB - Viva Books Private Limited KW - business writing KW - carefully KW - know your audience KW - special kinds ER -