Finch, Lloyd C. <br/><br/>
Call center success : essential skills for CSRs 
by Lloyd C. Finch 
 - New Delhi:   Viva Books Private Limited  2005 
 - xxxix, 425p., bib.  22 cm x 14 cm 
 - Fifty-Minute series .
<br/><br/><label>ISBN: </label>8176495271 
<br/><br/><label>Subjects--Topical Terms: </label><br/>call centers<br/>telephone etiquette
<br/><br/><label>Dewey Class. No.: </label>658.812  / FIN