TY  - BOOK
AU  - Finch, Lloyd C.
TI  - Call center success : essential skills for CSRs
T2  - Fifty-Minute series
SN  - 8176495271
U1  - 658.812 
PY  - 2005///
CY  - New Delhi: 
PB  - Viva Books Private Limited
KW  - call centers
KW  - telephone etiquette
ER  -