Morgan, Rebecca L. <br/><br/>
Claming upset customers : studing effective during unpleasant situations 
by Rebecca L. Morgan 
 - 3rd ed. 
 - New Delhi:   Viva Books Private Limited  2004 
 - xiv, 80p.  22 cm x 14 cm 
<br/><br/><label>ISBN: </label>8176496863 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer<br/>manager<br/>upset customer
<br/><br/><label>Dewey Class. No.: </label>658.812  / MOR