Kandampully, Jay (ed.) <br/><br/>
Service quality management in hospitality, tourism, and leisure 

 - Mumbai:  Jaico Publishing House,  2004. 
 - xvii, 339p., ind.  25 cm x 17 cm 
<br/><br/><label>ISBN: </label>8179921840 
<br/><br/><label>Subjects--Topical Terms: </label><br/>cross cultural issues<br/>customer satisfaction<br/>hospitality industry<br/>leisure industry<br/>management<br/>service quality concepts<br/>tourism
<br/><br/><label>Dewey Class. No.: </label>658.8964794  / SER