TY  - BOOK
AU  - Kandampully, Jay (ed.)
AU  - Mok, Connie (ed.)
AU  - Sparks, Beverley (ed.)
TI  - Service quality management in hospitality, tourism, and leisure
SN  - 8179921840
U1  - 658.8964794 
PY  - 2004///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - cross cultural issues
KW  - customer satisfaction
KW  - hospitality industry
KW  - leisure industry
KW  - management
KW  - service quality concepts
KW  - tourism
ER  -