TY  - BOOK
AU  - Bhattacharjee C.
TI  - Service sector management : an Indian perspective
SN  - 817992212X
U1  - 658.804 
PY  - 2005///
CY  - Mumbai: 
PB  - Jaico Publishing House
KW  - banking
KW  - cases
KW  - classifications of service
KW  - consultancy services
KW  - customer service excellence
KW  - health
KW  - hospital industry
KW  - insurance
KW  - introduction to services
KW  - quality
KW  - retailing
KW  - strategy
KW  - technology
KW  - travel and tourism
ER  -