Basch, Michael D. <br/><br/>
Customer culture : how FedEx and other great companies put the customer first every day 
by Michael D. Basch 
 - New Jersey:   Prentice Hall  2002 
 - xxv, 274p., app., ind.  24 cm x 16 cm 
 - Financial Times Prentice Hall .
<br/><br/><label>ISBN: </label>0130353310 
<br/><br/><label>Subjects--Topical Terms: </label><br/>case study<br/>corporate culture<br/>customer loyalty<br/>organisational effectiveness<br/>quality of work life<br/>service
<br/><br/><label>Dewey Class. No.: </label>658  / BAS